Last updated: 16 October 2026
UK orders are not open yet. The following policy explains the rights and return arrangements that will apply to our consumer orders in England, Scotland and Wales when ordering opens. Your statutory rights are not affected.
Changing your mind
You may cancel an eligible online purchase without giving a reason. Tell us of your decision before the end of 14 days after the day you, or someone you nominate, receives the goods. If items from one order arrive separately, this period ends 14 days after the day the last item arrives. You may also cancel before delivery.
Email naomiki.care@gmail.com or write to the address below with a clear statement that you wish to cancel. Including your name and order number helps us identify the purchase. You may use the optional cancellation form below, but this is not required. Sending your cancellation before the deadline is sufficient; you do not need to wait for our approval.
Returning the goods
Send the goods back without undue delay and no later than 14 days after telling us you are cancelling. Our return address is: Naomiki, Allam Lounes, 3 avenue Quesnay, 93190 Livry-Gargan, France.
Returns go to France. For a change-of-mind return, you pay the direct cost of returning the goods, including international postage. Please keep proof of posting and package the goods securely. A tracked service is recommended but is not a condition of your cancellation rights.
Sealed hygiene products
The change-of-mind cancellation right does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once they have been unsealed after delivery. This exception applies only where those conditions are met. Opening ordinary outer packaging does not automatically remove your right to cancel. This exception never removes your rights if goods are faulty, damaged or not as described.
Refunds after cancellation
For a full order cancellation, we refund the price paid and the cost of our least expensive standard delivery option. If you chose a more expensive delivery service, the extra cost is not refundable. We may reduce the refund for a loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning; we do not charge a restocking fee.
We refund without undue delay and within 14 days after we receive the returned goods or, if earlier, evidence that you sent them back. If no goods were supplied, we refund within 14 days after you tell us you are cancelling. Refunds use your original payment method unless you expressly agree otherwise, with no refund fee.
Faulty, damaged or incorrect goods
Goods must be of satisfactory quality, fit for purpose and as described. If they do not meet these standards when supplied, you generally have a short-term right to reject them for a full refund within 30 days after delivery. Other legal remedies, including replacement, repair, a price reduction or a refund, may remain available after this period.
Contact us with your order details and a description of the problem. We will explain the appropriate return or resolution arrangements and cover reasonable return costs where goods are faulty, damaged or not as described. Photos may help us resolve the issue but are not a condition of your statutory rights.
Optional cancellation form
To: Naomiki, Allam Lounes, 3 avenue Quesnay, 93190 Livry-Gargan, France; email: naomiki.care@gmail.com.
I hereby give notice that I cancel my contract of sale for the following goods:
- Goods and order number:
- Date ordered and date received:
- Customer name:
- Customer address:
- Date:
- Signature, only if sending this form on paper: